Examples of Leading and Lagging Metrics: the Rate of Problem Solving

In Part 2 of 3 videos on the concept of leading vs. lagging indicators, we focus on the measurement of root cause problem solving.

Basically, the whole purpose of an organization is to not only operate things consistently well on a day-to-day basis, but to improve. The engine of improvement is root cause problem solving that relentlessly closes gaps to required performance or raises the bar on performance.